The Right Approach: The Founding Fathers of Quality—W. Edwards Deming

This column begins a series of seven installments, each highlighting one of the seven founding fathers of quality (as selected by the author). It is important to understand and acknowledge their revolutionary contributions that still form the foundation of modern quality practices.

The Founding Fathers of Quality

Companies like Toyota are often touted (with good reason) as the gold standard for quality system models. Toyota’s production system (TPS) has been highly publicized and gained increasing acceptance in American manufacturing operations over the last decade or so. What has not been highly publicized is the fact that many of these concepts originated in America, and quality pioneers like Dr. W. Edwards Deming had to take their show on the road to Japan only after being rejected by the leaders of American industry. The contributions of such legends as Dr. Deming, Dr. Juran, Philip Crosby, Dr. Ishikawa, Dr. Shewhart, and Shigeo Shingo had such an impact on the world that they truly are the founding fathers of modern quality.

Dr. W. Edwards Deming (1900–1993)

Dr. Deming is perhaps best known for his theory that most problems are systemic and his not-so-subtle reminder that management owns the system. In emphasizing management’s responsibility for systems, Dr. Deming noted that workers are responsible for only 10–20% of the quality problems in a factory and that the remaining 80–90% is under management’s control—the systems. This position was a bit revolutionary for America in the 1950s and was a major reason his philosophy was not well-received when originally introduced.

To read this entire column, which appeared in the December 2019 issue of PCB007 Magazine, click here.

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2019

The Right Approach: The Founding Fathers of Quality—W. Edwards Deming

12-26-2019

This column begins a series of seven installments, each highlighting one of the seven founding fathers of quality (as selected by the author). Steve Williams explains why it is important to understand and acknowledge their revolutionary contributions that still form the foundation of modern quality practices.

View Story

The Right Approach: Making Quality Initiatives Fun

12-13-2019

How do you overcome resistance and gain employee buy-in when implementing a new initiative, especially one that is generally seen as dry and boring, such as a quality management system? Follow Law 2 from Quality 101 Handbook: The Biggest Little Book on Quality You’ll Ever Need. For the sake of continuity, Law 1 states, “Never fear an unexpected customer visit.” If every employee lives and breathes the quality system every day, there will never be a need for an audit-prep panic. In this column, I will focus on Law 2.

View Story

The Right Approach: A Conversation With Prototron’s Van Chiem

09-16-2019

I recently spoke with Van Chiem, a process engineer with Prototron Circuits, about developing in-house flex and rigid-flex processes and capabilities at their facility in Tucson, Arizona.

View Story

A Conversation With Prototron's Van Chiem

07-30-2019

Van Chiem, a process engineer with Prototron Circuits, recently spoke with Steve Williams about developing in-house flex and rigid-flex processes and capabilities at their facility in Tucson, Arizona.

View Story

Help Wanted! How to Train New Employees in Today’s Digital World

06-07-2019

In six short years, millennials will make up around 50% of the global working population. With our ever-increasing culture of information overload since the mobile revolution began, attention spans have been shrinking. While millennials seem to be the subject of much of the reporting on Digital-Age attention spans, the effect can be seen across all age ranges. How can you train anyone in this environment? Read on.

View Story

The New Frontier of Manufacturing

04-18-2019

While M2M and H2M connectivity are the primary focus of Industry 4.0, the true underlying benefit of Industry 4.0 comes in the form of machine-to-business (M2B) connectivity or the "machine-as-a-service" concept. This is changing the way we purchase equipment.

View Story

The Right Approach: Industry 5.0—Can We Learn From Other Industries?

03-01-2019

The last few IPC APEX EXPO events have focused heavily on Industry 4.0, which is all about the Internet of Things (IoT), automation, and data exchange between machines.

View Story

The Right Approach: Star Trek Inspires Medical Technology—An Update

02-06-2019

Today, most of us have used some kind of wearable device to monitor our steps, exercise, heart rate, etc. However, as an eight-year-old watching Star Trek with my dad and younger brother in the late 1960s, this wearable technology would have been thought to be crazy.

View Story
Back

2018

The Right Approach: The Founding Fathers of Quality—W. Edwards Deming

12-26-2019

This column begins a series of seven installments, each highlighting one of the seven founding fathers of quality (as selected by the author). Steve Williams explains why it is important to understand and acknowledge their revolutionary contributions that still form the foundation of modern quality practices.

View Story

The Right Approach: Making Quality Initiatives Fun

12-13-2019

How do you overcome resistance and gain employee buy-in when implementing a new initiative, especially one that is generally seen as dry and boring, such as a quality management system? Follow Law 2 from Quality 101 Handbook: The Biggest Little Book on Quality You’ll Ever Need. For the sake of continuity, Law 1 states, “Never fear an unexpected customer visit.” If every employee lives and breathes the quality system every day, there will never be a need for an audit-prep panic. In this column, I will focus on Law 2.

View Story

The Right Approach: A Conversation With Prototron’s Van Chiem

09-16-2019

I recently spoke with Van Chiem, a process engineer with Prototron Circuits, about developing in-house flex and rigid-flex processes and capabilities at their facility in Tucson, Arizona.

View Story

A Conversation With Prototron's Van Chiem

07-30-2019

Van Chiem, a process engineer with Prototron Circuits, recently spoke with Steve Williams about developing in-house flex and rigid-flex processes and capabilities at their facility in Tucson, Arizona.

View Story

Help Wanted! How to Train New Employees in Today’s Digital World

06-07-2019

In six short years, millennials will make up around 50% of the global working population. With our ever-increasing culture of information overload since the mobile revolution began, attention spans have been shrinking. While millennials seem to be the subject of much of the reporting on Digital-Age attention spans, the effect can be seen across all age ranges. How can you train anyone in this environment? Read on.

View Story

The New Frontier of Manufacturing

04-18-2019

While M2M and H2M connectivity are the primary focus of Industry 4.0, the true underlying benefit of Industry 4.0 comes in the form of machine-to-business (M2B) connectivity or the "machine-as-a-service" concept. This is changing the way we purchase equipment.

View Story

The Right Approach: Industry 5.0—Can We Learn From Other Industries?

03-01-2019

The last few IPC APEX EXPO events have focused heavily on Industry 4.0, which is all about the Internet of Things (IoT), automation, and data exchange between machines.

View Story

The Right Approach: Star Trek Inspires Medical Technology—An Update

02-06-2019

Today, most of us have used some kind of wearable device to monitor our steps, exercise, heart rate, etc. However, as an eight-year-old watching Star Trek with my dad and younger brother in the late 1960s, this wearable technology would have been thought to be crazy.

View Story
Back

2017

The Right Approach: The Founding Fathers of Quality—W. Edwards Deming

12-26-2019

This column begins a series of seven installments, each highlighting one of the seven founding fathers of quality (as selected by the author). Steve Williams explains why it is important to understand and acknowledge their revolutionary contributions that still form the foundation of modern quality practices.

View Story

The Right Approach: Making Quality Initiatives Fun

12-13-2019

How do you overcome resistance and gain employee buy-in when implementing a new initiative, especially one that is generally seen as dry and boring, such as a quality management system? Follow Law 2 from Quality 101 Handbook: The Biggest Little Book on Quality You’ll Ever Need. For the sake of continuity, Law 1 states, “Never fear an unexpected customer visit.” If every employee lives and breathes the quality system every day, there will never be a need for an audit-prep panic. In this column, I will focus on Law 2.

View Story

The Right Approach: A Conversation With Prototron’s Van Chiem

09-16-2019

I recently spoke with Van Chiem, a process engineer with Prototron Circuits, about developing in-house flex and rigid-flex processes and capabilities at their facility in Tucson, Arizona.

View Story

A Conversation With Prototron's Van Chiem

07-30-2019

Van Chiem, a process engineer with Prototron Circuits, recently spoke with Steve Williams about developing in-house flex and rigid-flex processes and capabilities at their facility in Tucson, Arizona.

View Story

Help Wanted! How to Train New Employees in Today’s Digital World

06-07-2019

In six short years, millennials will make up around 50% of the global working population. With our ever-increasing culture of information overload since the mobile revolution began, attention spans have been shrinking. While millennials seem to be the subject of much of the reporting on Digital-Age attention spans, the effect can be seen across all age ranges. How can you train anyone in this environment? Read on.

View Story

The New Frontier of Manufacturing

04-18-2019

While M2M and H2M connectivity are the primary focus of Industry 4.0, the true underlying benefit of Industry 4.0 comes in the form of machine-to-business (M2B) connectivity or the "machine-as-a-service" concept. This is changing the way we purchase equipment.

View Story

The Right Approach: Industry 5.0—Can We Learn From Other Industries?

03-01-2019

The last few IPC APEX EXPO events have focused heavily on Industry 4.0, which is all about the Internet of Things (IoT), automation, and data exchange between machines.

View Story

The Right Approach: Star Trek Inspires Medical Technology—An Update

02-06-2019

Today, most of us have used some kind of wearable device to monitor our steps, exercise, heart rate, etc. However, as an eight-year-old watching Star Trek with my dad and younger brother in the late 1960s, this wearable technology would have been thought to be crazy.

View Story
Back

2016

The Right Approach: The Founding Fathers of Quality—W. Edwards Deming

12-26-2019

This column begins a series of seven installments, each highlighting one of the seven founding fathers of quality (as selected by the author). Steve Williams explains why it is important to understand and acknowledge their revolutionary contributions that still form the foundation of modern quality practices.

View Story

The Right Approach: Making Quality Initiatives Fun

12-13-2019

How do you overcome resistance and gain employee buy-in when implementing a new initiative, especially one that is generally seen as dry and boring, such as a quality management system? Follow Law 2 from Quality 101 Handbook: The Biggest Little Book on Quality You’ll Ever Need. For the sake of continuity, Law 1 states, “Never fear an unexpected customer visit.” If every employee lives and breathes the quality system every day, there will never be a need for an audit-prep panic. In this column, I will focus on Law 2.

View Story

The Right Approach: A Conversation With Prototron’s Van Chiem

09-16-2019

I recently spoke with Van Chiem, a process engineer with Prototron Circuits, about developing in-house flex and rigid-flex processes and capabilities at their facility in Tucson, Arizona.

View Story

A Conversation With Prototron's Van Chiem

07-30-2019

Van Chiem, a process engineer with Prototron Circuits, recently spoke with Steve Williams about developing in-house flex and rigid-flex processes and capabilities at their facility in Tucson, Arizona.

View Story

Help Wanted! How to Train New Employees in Today’s Digital World

06-07-2019

In six short years, millennials will make up around 50% of the global working population. With our ever-increasing culture of information overload since the mobile revolution began, attention spans have been shrinking. While millennials seem to be the subject of much of the reporting on Digital-Age attention spans, the effect can be seen across all age ranges. How can you train anyone in this environment? Read on.

View Story

The New Frontier of Manufacturing

04-18-2019

While M2M and H2M connectivity are the primary focus of Industry 4.0, the true underlying benefit of Industry 4.0 comes in the form of machine-to-business (M2B) connectivity or the "machine-as-a-service" concept. This is changing the way we purchase equipment.

View Story

The Right Approach: Industry 5.0—Can We Learn From Other Industries?

03-01-2019

The last few IPC APEX EXPO events have focused heavily on Industry 4.0, which is all about the Internet of Things (IoT), automation, and data exchange between machines.

View Story

The Right Approach: Star Trek Inspires Medical Technology—An Update

02-06-2019

Today, most of us have used some kind of wearable device to monitor our steps, exercise, heart rate, etc. However, as an eight-year-old watching Star Trek with my dad and younger brother in the late 1960s, this wearable technology would have been thought to be crazy.

View Story
Back

2015

The Right Approach: The Founding Fathers of Quality—W. Edwards Deming

12-26-2019

This column begins a series of seven installments, each highlighting one of the seven founding fathers of quality (as selected by the author). Steve Williams explains why it is important to understand and acknowledge their revolutionary contributions that still form the foundation of modern quality practices.

View Story

The Right Approach: Making Quality Initiatives Fun

12-13-2019

How do you overcome resistance and gain employee buy-in when implementing a new initiative, especially one that is generally seen as dry and boring, such as a quality management system? Follow Law 2 from Quality 101 Handbook: The Biggest Little Book on Quality You’ll Ever Need. For the sake of continuity, Law 1 states, “Never fear an unexpected customer visit.” If every employee lives and breathes the quality system every day, there will never be a need for an audit-prep panic. In this column, I will focus on Law 2.

View Story

The Right Approach: A Conversation With Prototron’s Van Chiem

09-16-2019

I recently spoke with Van Chiem, a process engineer with Prototron Circuits, about developing in-house flex and rigid-flex processes and capabilities at their facility in Tucson, Arizona.

View Story

A Conversation With Prototron's Van Chiem

07-30-2019

Van Chiem, a process engineer with Prototron Circuits, recently spoke with Steve Williams about developing in-house flex and rigid-flex processes and capabilities at their facility in Tucson, Arizona.

View Story

Help Wanted! How to Train New Employees in Today’s Digital World

06-07-2019

In six short years, millennials will make up around 50% of the global working population. With our ever-increasing culture of information overload since the mobile revolution began, attention spans have been shrinking. While millennials seem to be the subject of much of the reporting on Digital-Age attention spans, the effect can be seen across all age ranges. How can you train anyone in this environment? Read on.

View Story

The New Frontier of Manufacturing

04-18-2019

While M2M and H2M connectivity are the primary focus of Industry 4.0, the true underlying benefit of Industry 4.0 comes in the form of machine-to-business (M2B) connectivity or the "machine-as-a-service" concept. This is changing the way we purchase equipment.

View Story

The Right Approach: Industry 5.0—Can We Learn From Other Industries?

03-01-2019

The last few IPC APEX EXPO events have focused heavily on Industry 4.0, which is all about the Internet of Things (IoT), automation, and data exchange between machines.

View Story

The Right Approach: Star Trek Inspires Medical Technology—An Update

02-06-2019

Today, most of us have used some kind of wearable device to monitor our steps, exercise, heart rate, etc. However, as an eight-year-old watching Star Trek with my dad and younger brother in the late 1960s, this wearable technology would have been thought to be crazy.

View Story
Back

2014

The Right Approach: The Founding Fathers of Quality—W. Edwards Deming

12-26-2019

This column begins a series of seven installments, each highlighting one of the seven founding fathers of quality (as selected by the author). Steve Williams explains why it is important to understand and acknowledge their revolutionary contributions that still form the foundation of modern quality practices.

View Story

The Right Approach: Making Quality Initiatives Fun

12-13-2019

How do you overcome resistance and gain employee buy-in when implementing a new initiative, especially one that is generally seen as dry and boring, such as a quality management system? Follow Law 2 from Quality 101 Handbook: The Biggest Little Book on Quality You’ll Ever Need. For the sake of continuity, Law 1 states, “Never fear an unexpected customer visit.” If every employee lives and breathes the quality system every day, there will never be a need for an audit-prep panic. In this column, I will focus on Law 2.

View Story

The Right Approach: A Conversation With Prototron’s Van Chiem

09-16-2019

I recently spoke with Van Chiem, a process engineer with Prototron Circuits, about developing in-house flex and rigid-flex processes and capabilities at their facility in Tucson, Arizona.

View Story

A Conversation With Prototron's Van Chiem

07-30-2019

Van Chiem, a process engineer with Prototron Circuits, recently spoke with Steve Williams about developing in-house flex and rigid-flex processes and capabilities at their facility in Tucson, Arizona.

View Story

Help Wanted! How to Train New Employees in Today’s Digital World

06-07-2019

In six short years, millennials will make up around 50% of the global working population. With our ever-increasing culture of information overload since the mobile revolution began, attention spans have been shrinking. While millennials seem to be the subject of much of the reporting on Digital-Age attention spans, the effect can be seen across all age ranges. How can you train anyone in this environment? Read on.

View Story

The New Frontier of Manufacturing

04-18-2019

While M2M and H2M connectivity are the primary focus of Industry 4.0, the true underlying benefit of Industry 4.0 comes in the form of machine-to-business (M2B) connectivity or the "machine-as-a-service" concept. This is changing the way we purchase equipment.

View Story

The Right Approach: Industry 5.0—Can We Learn From Other Industries?

03-01-2019

The last few IPC APEX EXPO events have focused heavily on Industry 4.0, which is all about the Internet of Things (IoT), automation, and data exchange between machines.

View Story

The Right Approach: Star Trek Inspires Medical Technology—An Update

02-06-2019

Today, most of us have used some kind of wearable device to monitor our steps, exercise, heart rate, etc. However, as an eight-year-old watching Star Trek with my dad and younger brother in the late 1960s, this wearable technology would have been thought to be crazy.

View Story
Back

2013

The Right Approach: The Founding Fathers of Quality—W. Edwards Deming

12-26-2019

This column begins a series of seven installments, each highlighting one of the seven founding fathers of quality (as selected by the author). Steve Williams explains why it is important to understand and acknowledge their revolutionary contributions that still form the foundation of modern quality practices.

View Story

The Right Approach: Making Quality Initiatives Fun

12-13-2019

How do you overcome resistance and gain employee buy-in when implementing a new initiative, especially one that is generally seen as dry and boring, such as a quality management system? Follow Law 2 from Quality 101 Handbook: The Biggest Little Book on Quality You’ll Ever Need. For the sake of continuity, Law 1 states, “Never fear an unexpected customer visit.” If every employee lives and breathes the quality system every day, there will never be a need for an audit-prep panic. In this column, I will focus on Law 2.

View Story

The Right Approach: A Conversation With Prototron’s Van Chiem

09-16-2019

I recently spoke with Van Chiem, a process engineer with Prototron Circuits, about developing in-house flex and rigid-flex processes and capabilities at their facility in Tucson, Arizona.

View Story

A Conversation With Prototron's Van Chiem

07-30-2019

Van Chiem, a process engineer with Prototron Circuits, recently spoke with Steve Williams about developing in-house flex and rigid-flex processes and capabilities at their facility in Tucson, Arizona.

View Story

Help Wanted! How to Train New Employees in Today’s Digital World

06-07-2019

In six short years, millennials will make up around 50% of the global working population. With our ever-increasing culture of information overload since the mobile revolution began, attention spans have been shrinking. While millennials seem to be the subject of much of the reporting on Digital-Age attention spans, the effect can be seen across all age ranges. How can you train anyone in this environment? Read on.

View Story

The New Frontier of Manufacturing

04-18-2019

While M2M and H2M connectivity are the primary focus of Industry 4.0, the true underlying benefit of Industry 4.0 comes in the form of machine-to-business (M2B) connectivity or the "machine-as-a-service" concept. This is changing the way we purchase equipment.

View Story

The Right Approach: Industry 5.0—Can We Learn From Other Industries?

03-01-2019

The last few IPC APEX EXPO events have focused heavily on Industry 4.0, which is all about the Internet of Things (IoT), automation, and data exchange between machines.

View Story

The Right Approach: Star Trek Inspires Medical Technology—An Update

02-06-2019

Today, most of us have used some kind of wearable device to monitor our steps, exercise, heart rate, etc. However, as an eight-year-old watching Star Trek with my dad and younger brother in the late 1960s, this wearable technology would have been thought to be crazy.

View Story
Back

2012

The Right Approach: The Founding Fathers of Quality—W. Edwards Deming

12-26-2019

This column begins a series of seven installments, each highlighting one of the seven founding fathers of quality (as selected by the author). Steve Williams explains why it is important to understand and acknowledge their revolutionary contributions that still form the foundation of modern quality practices.

View Story

The Right Approach: Making Quality Initiatives Fun

12-13-2019

How do you overcome resistance and gain employee buy-in when implementing a new initiative, especially one that is generally seen as dry and boring, such as a quality management system? Follow Law 2 from Quality 101 Handbook: The Biggest Little Book on Quality You’ll Ever Need. For the sake of continuity, Law 1 states, “Never fear an unexpected customer visit.” If every employee lives and breathes the quality system every day, there will never be a need for an audit-prep panic. In this column, I will focus on Law 2.

View Story

The Right Approach: A Conversation With Prototron’s Van Chiem

09-16-2019

I recently spoke with Van Chiem, a process engineer with Prototron Circuits, about developing in-house flex and rigid-flex processes and capabilities at their facility in Tucson, Arizona.

View Story

A Conversation With Prototron's Van Chiem

07-30-2019

Van Chiem, a process engineer with Prototron Circuits, recently spoke with Steve Williams about developing in-house flex and rigid-flex processes and capabilities at their facility in Tucson, Arizona.

View Story

Help Wanted! How to Train New Employees in Today’s Digital World

06-07-2019

In six short years, millennials will make up around 50% of the global working population. With our ever-increasing culture of information overload since the mobile revolution began, attention spans have been shrinking. While millennials seem to be the subject of much of the reporting on Digital-Age attention spans, the effect can be seen across all age ranges. How can you train anyone in this environment? Read on.

View Story

The New Frontier of Manufacturing

04-18-2019

While M2M and H2M connectivity are the primary focus of Industry 4.0, the true underlying benefit of Industry 4.0 comes in the form of machine-to-business (M2B) connectivity or the "machine-as-a-service" concept. This is changing the way we purchase equipment.

View Story

The Right Approach: Industry 5.0—Can We Learn From Other Industries?

03-01-2019

The last few IPC APEX EXPO events have focused heavily on Industry 4.0, which is all about the Internet of Things (IoT), automation, and data exchange between machines.

View Story

The Right Approach: Star Trek Inspires Medical Technology—An Update

02-06-2019

Today, most of us have used some kind of wearable device to monitor our steps, exercise, heart rate, etc. However, as an eight-year-old watching Star Trek with my dad and younger brother in the late 1960s, this wearable technology would have been thought to be crazy.

View Story
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